Shipping

Shipping Terms

Within Australia: FREE Regular Shipping or Express Post ($10.00)

At Molly & Polly customer satisfaction is very important to us, we offer FREE regular shipping on all Australian orders, once your order has been received, it will be dispatched within 12 hours, our warehouse will pick, pack and send it straight off to you! Once sent, you will receive a shipping email confirmation.

Purchases made on weekends and public holidays will be processed, next working day.

 

All orders with free shipping selected, are sent via the Australia Post Regular Post network, please allow 3-10 workings days to receive your order, depending on your location.

Orders with express post shipping selected at the checkout, are sent via the Australia Post Express Post network, please allow 1-3 working days to receive your order, depending on your location. Please allow up to 3 working days if you live outside the metro Express Post network or up to 5 working days if you live in a rural area.

You can view the Australia Post Express Post network here: https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage

You can view the Australia Post Express Post network here: https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage

If you have not received your item within 5 working days, please email hello@mollyandpollyswim.com.au and we will follow the tracking of your order up immediately with Australia Post.

Outside Australia (International Shipping)

International Shipping: Regular $10.00 AUD

We ship to most countries outside of Australia, for any assistance on international shipping please email us hello@mollyandpollyswim.com.au

At Molly & Polly customer satisfaction is very important to us, once your order has been received, it will be dispatched within 12 hours, our warehouse will pick, pack and send it straight off to you! Once sent, you will receive a shipping email confirmation. Orders made on weekends and public holidays will be processed, next working day.

International registered shipping orders are sent by the Australia Post Registered Post network, please allow 5-15 working days to receive your order.

Please note, our regular international shipping service cannot be tracked when in transit and can only be tracked once delivered. If you would like your order tracked, please select International Express Post.

All products and shipping costs on our website are in Australian Dollars (AUD) unless a different currency is selected at the top of our website.

 

If you have not received your item within 5 working days, please email hello@mollyandpollyswim.com.au and we will follow the tracking of your order up immediately with Australia Post.

Your order is shipped on a DDU basis (Delivery Duty Unpaid) and therefore Molly & Polly are not responsible for any import charges, duties or taxes that may incur.

Please note customs clearance may delay shipping time frames, Molly & Polly is not held responsible for International border and customs shipping delays, as this is simply out of our control, your patience in the occurrence of this is much appreciated.

International Shipping: Express $50.00 AUD

At Molly & Polly customer satisfaction is very important to us, once your order has been received, it will be dispatched within 12 hours, our warehouse will pick, pack and send it straight off to you! Once sent, you will receive a shipping email confirmation.

International Express Courier orders are sent via the Australia Post Express Post Courier service, please allow 2-7 working days to receive your order. 

Once your order has been packed & sent you will receive an email with your tracking number & how to track your item with Australia Post. You can track your parcel here: http://auspost.com.au/track/

All products and shipping costs on our website are in Australian Dollars (AUD) unless a different currency is selected at the top of our website.

Orders made on weekends and public holidays will be processed on the next working day.

If you have not received your item within 5 working days, please email hello@mollyandpollyswim.com.au and we will follow the tracking of your order up immediately with Australia Post.

Your order is shipped on a DDU basis (Delivery Duty Unpaid) and therefore Molly & Polly are not responsible for any import charges, duties or taxes that you may incur. 

Please note customs clearance may delay shipping time frames, Molly & Polly is not held responsible for International border and customs shipping delays, as this is simply out of our control, your patience in the occurrence of this is much appreciated.

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