Shipping Terms
Within Australia: FREE Regular Shipping or Express Post ($10.00)
At Molly & Polly customer satisfaction is very important to us, we offer FREE regular shipping on all Australian orders, once your order has been received, it will be dispatched within 12 hours, our warehouse will pick, pack and send it straight off to you! Once sent, you will receive a shipping email confirmation.
Purchases made on weekends and public holidays will be processed, next working day.
All orders with free shipping selected, are sent via the Australia Post Regular Post network, please allow 3-10 workings days to receive your order, depending on your location.
Orders with express post shipping selected at the checkout, are sent via the Australia Post Express Post network, please allow 1-3 working days to receive your order, depending on your location. Please allow up to 3 working days if you live outside the metro Express Post network or up to 5 working days if you live in a rural area.
You can view the Australia Post Express Post network here: https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage
You can view the Australia Post Express Post network here: https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage
If you have not received your item within 5 working days, please email hello@mollyandpollyswim.com.au and we will follow the tracking of your order up immediately with Australia Post.
Outside Australia (International Shipping)
International Shipping: Regular $10.00 AUD
We ship to most countries outside of Australia, for any assistance on international shipping please email us hello@mollyandpollyswim.com.au
At Molly & Polly customer satisfaction is very important to us, once your order has been received, it will be dispatched within 12 hours, our warehouse will pick, pack and send it straight off to you! Once sent, you will receive a shipping email confirmation. Orders made on weekends and public holidays will be processed, next working day.
International registered shipping orders are sent by the Australia Post Registered Post network, please allow 5-15 working days to receive your order.
Please note, our regular international shipping service cannot be tracked when in transit and can only be tracked once delivered. If you would like your order tracked, please select International Express Post.
All products and shipping costs on our website are in Australian Dollars (AUD) unless a different currency is selected at the top of our website.
If you have not received your item within 5 working days, please email hello@mollyandpollyswim.com.au and we will follow the tracking of your order up immediately with Australia Post.
Your order is shipped on a DDU basis (Delivery Duty Unpaid) and therefore Molly & Polly are not responsible for any import charges, duties or taxes that may incur.
Please note customs clearance may delay shipping time frames, Molly & Polly is not held responsible for International border and customs shipping delays, as this is simply out of our control, your patience in the occurrence of this is much appreciated.
International Shipping: Express $50.00 AUD
At Molly & Polly customer satisfaction is very important to us, once your order has been received, it will be dispatched within 12 hours, our warehouse will pick, pack and send it straight off to you! Once sent, you will receive a shipping email confirmation.
International Express Courier orders are sent via the Australia Post Express Post Courier service, please allow 2-7 working days to receive your order.
Once your order has been packed & sent you will receive an email with your tracking number & how to track your item with Australia Post. You can track your parcel here: http://auspost.com.au/track/
All products and shipping costs on our website are in Australian Dollars (AUD) unless a different currency is selected at the top of our website.
Orders made on weekends and public holidays will be processed on the next working day.
If you have not received your item within 5 working days, please email hello@mollyandpollyswim.com.au and we will follow the tracking of your order up immediately with Australia Post.
Your order is shipped on a DDU basis (Delivery Duty Unpaid) and therefore Molly & Polly are not responsible for any import charges, duties or taxes that you may incur.
Please note customs clearance may delay shipping time frames, Molly & Polly is not held responsible for International border and customs shipping delays, as this is simply out of our control, your patience in the occurrence of this is much appreciated.
At Molly Polly your satisfaction & comfort is our main priority! We are more than happy to exchange due to incorrect fit provided that the item is returned in original condition, unwashed, unworn & all labels & tags attached. Please note, for all swimwear designs customers must try on these items wearing undergarments & ensure that the hygiene sticker is not removed from the crotch area. Unfortunately if altered, due to Australian health regulations we cannot accept your return. All returned items not received in their original state, soiled, marked, damaged or that do not comply with our returns policy will automatically be returned to the customer. Please keep in mind Molly & Polly is limited edition & exchanges are subject to availability. If the item you are wishing to exchange for is not in stock a store credit will be issued.
All goods can be returned within 14 days of receiving your purchase for an exchange or store credit, for our International customers we allow 30 days. Returns received outside of our return period will not be accepted. Please note that returns can take between 3-14 working days to be processed.
All of our designs are carefully quality checked by our team before being shipped to our customers. Please ensure all care instructions are carefully followed for a prolonged life as items that endure colour run off, fading & fabric deterioration over time cannot be returned.
Molly & Polly is not liable & take no responsibly for the loss of garments being returned, please ensure that all returns are sent back to our office using a fully trackable service, we also recommend recording your tracking number somewhere safe.
Please note, Molly & Polly does not offer free returns or exchanges & it is the customer’s responsibly to cover the cost of postage to & from our office for all returns & exchanges. For International exchanges, we will send you a PayPal invoice for shipping costs once we have received your return.
Please note, sale items cannot be returned.
RETURNS MUST INCLUDE:
- Pre-paid & self-addressed (preferably trackable) postage bag for your exchange to be sent out
- Small note with full name, order number & address
- Name, size & colour of design you are wishing to exchange for
To make a returns please email hello@mollyandpollyswim.com.au
Returns are processed within 5 days of receiving your items. If your return is urgent please email hello@mollyandpollyswim.com.au
If you have any enquiries regarding our returns policy, please do not hesitate to contact us hello@mollyandpollyswim.com.au
Fabric Care
- Rinse your swim immediately after use & drip dry in the shade
- To clean cold gentle hand wash swimwear with a mild detergent
- Do not soak, bleach, dry clean, iron, tumble dry, or leave rolled up when wet
- Swimwear is not chlorine resistant & continuous contact with chlorine will cause damage swimwear
- Neon fabric will fade when in contact with sun and chlorine for long periods of time
- Avoid contact with rough abrasive surfaces as this may cause damage to the swimwear
- Some sunscreens, tanning oils & fake tans may stain and damage your swimwear
